5 Star Yelp Review| Property Owner | August 8, 2018
"This review is long overdue! I was making cold calls and nervous about engaging a property management group having a new property in Hayward to rent. Based on other yelp reviews, I contacted ACL on their web form, and Mr. Lassey called me back later that same day asking what kind of services I was looking for. Just needed a tenant, not full management. That was a Wednesday. By that weekend, he was already showing the place! (I happened to have pictures that I could supply) I also had a lot of interaction with Suzanne on the paperwork and legal stuff, who was also very professional and responsive. I learned that property management companies operate very differently, and that rental laws are different for each County, so make sure you understand his process in tenant selection early in the process to avoid surprises. Ask about how they advertise, how they have tenants apply, selection process, among other things. ACL truly is an agent that cares both about the landlord and the tenant, which makes them such a great team to work with. They balance the best interest of both parties. Although I don't know how many people ultimately saw the place, I did speak with neighbors who said they saw lots of people come through. So even though I rarely heard from them during the process, they were certainly busy finding tenants! Took a few weeks to ultimately find a person. I have a great relationship with my tenants now, and will definitely use ACL again in the future. Thanks Charles and Suzanne!" -SP Yelp Review submitted 8/18/2018
In the world of property management, finding a team that not only understands the intricacies of real estate but also genuinely cares for both landlords and tenants is like striking gold. A glowing five-star Yelp review for ACL Property Management and its standout team members, Mr. Lassey and Suzanne, reveals just how valuable such a partnership can be. Here are twelve positive takeaways from their remarkable service:
Prompt Communication: The owner received a callback from Mr. Lassey on the very day of contacting ACL, highlighting their commitment to prompt and efficient communication.
Flexible Services: ACL accommodated the owner's specific request for tenant placement services without pushing for full management, showcasing their flexibility and client-first approach.
Rapid Action: Within days of engagement, ACL was already showing the property, indicating their proactive and efficient handling of client needs.
Professional Team: Both Mr. Lassey and Suzanne were noted for their professionalism, making the process smooth and reassuring for the property owner.
Responsive Support: Suzanne's responsive nature in handling paperwork and legal matters ensured that the owner was well-informed and supported throughout.
Educational Approach: The review highlights the importance of understanding the unique processes and rental laws in different counties, appreciating ACL's transparency and educational approach.
Balanced Interests: ACL is commended for balancing the best interests of both landlords and tenants, a rare quality that fosters mutual respect and understanding.
Effective Advertising: Neighbors observed a high volume of potential tenants viewing the property, indicating effective advertising strategies employed by ACL.
Discreet Efficiency: The owner appreciated the discreet yet efficient process of finding tenants, trusting ACL's expertise in handling the legwork.
Successful Tenant Placement: ACL's diligence resulted in the successful placement of a tenant, establishing a positive relationship between the landlord and the tenant.
Long-term Partnership: The owner's intention to use ACL's services again in the future speaks volumes about their satisfaction and trust in the company's capabilities.
Gratitude Expressed: The heartfelt thanks extended to Charles and Suzanne in the review underscore the positive impact of their service on the property owner's experience.
